QUESTIONS

Our garments are designed to flatter almost any Asian body type. Please refer to our size guides on each product page.

Varied from garment to garment. It can be found in the product page.

Generally use handwash, use cold water or use gentle cycle machine wash to maintain the cloth quality. Do not soak. For more information on how to wash and care for all of our garments, you can also refer to the specific product page.

Visit our product page for more details from materials to product features.

Our online store opens 24/7. However if you need further assistance regarding to your purchase, our chat support operates only on : MONDAY – FRIDAY: 10am – 7pm WEEKEND & PUBLIC HOLIDAYS : CLOSED

Find updates on our upcoming events, promotions, and more at our official Facebook, Instagram, and TikTok @hayagroup.official

It is a program to join as our ambassadors or referees to earn a attractive commission on sales when you drive customers to place orders. You can enjoy a worry-free experience without having to deal with warehousing, product fulfilment, inventory, or customer support. To learn more, please submit a enquiry request » to us

You can place an order directly with our Official E-store » , and we can assist you throughout the ordering process. If you prefer to make your purchase on other marketplace platforms, we are also available on TikTok Shop » , Shopee » , and Lazada » . note: We will process the order for shipment upon receiving full payment for the goods.

Please contact our Chat Support » with your Full Name and Order Number #(5 digits) before the next day of your order date and we will assist you throughout the payment process. note: Order number can be obtained from the email notification sent by our system upon successful order.

Order number can be obtained from the email notification sent by our system upon successful order.

If you have an issue with your order, contact our Chat Support » , and we will assist you accordingly.

In most cases, orders are automatically cancelled if we do not receive payments from you within the day. However, if the amount has been deducted from your bank account, kindly contact our Chat Support » and we will sort out promptly.

We accept Bank transfers and QR pay. Payment method details will be shared upon checking out.

No, we do not have COD service at the moment.

NORMAL DELIVERY : RM10.00 Delivered in 3 - 5 working days Free Shipping - Min. Order RM150 NORMAL DELIVERY (SABAH & SARAWAK) : RM30.00 Delivered in 7 - 10 working days Free Shipping - Min. Order RM350 SAME DAY DELIVERY : Calculated based on your delivery area Delivered in 1 - 5 hours. Not available during weekends and public holidays.

Yes, we offer a Same-Day delivery shipping option is exclusively available to shoppers who live in the Klang Valley, Malaysia. To avail of this service, please place your order through our Official E-store and choose the "Same Day Delivery” option before 4 PM. Same-day delivery is available from Monday to Friday, excluding public holidays, and you can expect to receive your order within 1 to 5 hours.

No, we do not facilitate self-pickups at the moment.

We are sorry that once the order has been made, please contact our Chat Support as soon as you can. Once the order has been arranged for shipment, we are unable to change any details for you as it was generated automatically through the system. In this case, we advice you to repurchase with the correct information.

Once your payment has been verified, we will process and ship your order within 2 business days. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.

It will take approximately 3 - 5 business days from the order shipped date for local delivery (West Malaysia), and 7 - 10 business days for Sabah and Sarawak.

It may take up to 24 hours for our delivery partners to update the details of your parcel upon its pick-up. We appreciate your patience and you should expect your package to arrive within the estimated time frame. Kindly drop us message to our Chat Support » in the event where the tracking details are not updated for more than 24 hours and our team will investigate further.

Simply contact us » and inquire about pricing and ordering information.

Please refer to our Shop page. For custom designs orders, please share us a sample or the sketch measurement.

at least 10 pieces and above.

We accept bank transfers and QR pay. Details will be shared once order has been confirmed. note: We will process the order for shipment upon receiving full payment for the goods.

When featuring our products, you may use our HAYĀ product shots available on our website with prior permission. To obtain approval, please contact our Chat Support »

Oh no! We are truly sorry for the inconvenience caused! Please contact our Chat Support within 7 days and we will assist you on getting a replacement as soon as possible.

Again, we apologise for the shortcomings from our side! Please contact our Chat Support within 7 days so that we can arrange for an exchange soonest!

In accordance with the order’s platform Return and Refund Policy. Shopee – Return within 3 days Lazada – Return within 7 days TikTok Shop – Return within 6 days (*please refer to TikTok Shop Product Page) Official Website – Return within 7 days Return, Exchange and Refund Policy We accept returns within 7 days upon order receipt for a refund or an exchange. 1) It is the customer's responsibility to identify any discrepancies or defects upon delivery of the order. All returns and exchanges must be requested within 7 days of the delivery date. 2) Returns and exchange requests made more than 7 days after the delivery date will not be allowed. Therefore, it is important to ensure that you have received your order in good condition within the stipulated time. 3) If item received is incorrect, damaged or faulty (e.g., different of size/ colour, wrong or defective items), we will arrange a return and work out a solution with you: Send a replacement for the wrong or defective item sent Exchange your item for different size/ colour Provide a partial/ full refund to your original payment mode 4) Due to our strict hygiene policy, please ensure that the returned items are under the following conditions: Items must be unworn, unwashed, and undamaged. Scarf inners (inner tudung), handsocks, and inner long sleeves are non-exchangeable and non-refundable. How To Return via Mail 1. Submit a Return Request to our Chat Support as soon as you can. It is required to state the product details, returns reason and provide photos and/or videos showing product errors or defects. Your return/refund request will be processed within 5 working days and you will be notified of the outcome. 2. Prepare your return Items should be in their original condition with all tags attached, along with any dust bags, ribbons, or tissues. 3. Mail your parcel *Please note that we may cover the return postage up to a certain limit, depending on the nature of your return/refund. Once approved, we will send the authorized return address. 4. Send your postage receipt The tracking number and details can be found on the receipt, so send us a copy for a reference. Fair Use Policy If an item is ineligible for return and the conditions are not met, the return will be rejected and sent back to the sender. We reserve the right to reject any returns and refunds that are deemed suspicious at our absolute discretion.